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Perpustakaan Sekolah Tinggi Ilmu Komunikasi dan Sekretari Tarakanita
Kompleks Billy & Moon Pondok Kelapa Jakarta, Indonesia
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Service managemen: mewujudkan layanan prima ed.3
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Service management: mewujudkan layanan prima ed.2
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Pemasaran: Esensi & Aplikasi
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Strategi pemasaran
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Branding & Brand Longevity di Indonesia
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Pemasaran Strategik
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Service, Quality & Satisfaction, edisi 2
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: TJIPTONO, FANDY - CHANDRA, GREGORIUS -
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Service Management; mewujudkan layanan prima
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Brand Management & Strategy
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Service, Quality & Satisfaction, ed.1
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Strategi Bisnis.
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Prinsip-Prinsip Total Quality Service
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Strategi Pemasaran
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Strategi Pemasaran
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Prinsip - Prinsip Total Quality Service (TQS)
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Prinsip-prinsip Total Quality Service (TQS) *****
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Manajemen Jasa***
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