Beyond Customer Satisfaction to customer loyalty

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Beyond Customer Satisfaction to customer loyalty

Statement of Responsibility

Author(s)

Bhote, Keki R. - Personal Name

Edition

Call Number

658.812 BHO b

ISBN/ISSN

0-8144-2362-0

Subject(s)

manajemen pemasaran-layanan pelanggan

Classification

658.812

Series Title

GMD

Text

Language

Inggris

Publisher

American Management Association

Publishing Year

1996

Publishing Place

Boston, USA

Collation

x, 148 hlm.: ilus.; 22 cm

Specific Detail Info

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