Strategic customer care: an evolutionary approach to increasing customer value and profitability

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Strategic customer care: an evolutionary approach to increasing customer value and profitability

Statement of Responsibility

Author(s)

Brown, Stanley A. - Personal Name

Edition

Call Number

658.812 BRO s

ISBN/ISSN

0-471-64342-4

Subject(s)

Classification

658.812

Series Title

GMD

Text

Language

Inggris

Publisher

John Wiley & Sons, Inc.

Publishing Year

1999

Publishing Place

Ontario

Collation

xii, 305 hlm.; ilus.; 24 cm

Specific Detail Info

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