Measuring Customer Satisfaction : Gaining Customer Relationship Strategy (Teknik Mengukur Dan Strategi Meningkatkan Kepuasan Pelanggan Plus )

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Statement of Responsibility

Author(s)

RANGKUTI, FREDDY - Personal Name

Edition

Cet 1

Call Number

658.835 RAN m

ISBN/ISSN

979-22-0018-5

Subject(s)

Classification

658.835

Series Title

GMD

Text

Language

Indonesia

Publisher

Gramedia Pustaka Utama

Publishing Year

2002

Publishing Place

Jakarta

Collation

xiii,344 Hal.:20 cm

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